Is there a free trial?
No free trial period — you’ll see one real insight on your own account first, then your plan starts. Cancel anytime; the 30-day guarantee has your back.
Is there a contract or annual commitment?
No. All plans are month-to-month by default. Annual billing gives you 2 months free but is never required. Cancel anytime with no penalties.
Can Sentrum change anything in my ad account?
Not on its own. Sentrum connects with read and management permissions: it reads your performance data to diagnose, and it never changes anything by itself. It is designed so that the only changes it can ever apply are ones you explicitly approve, and only these: pausing or resuming an ad, ad set, or campaign; changing an ad set or campaign schedule; or creating a new ad as a PAUSED draft that never runs until you launch it. Budgets, bids, and targeting are off-limits. Applying approved changes to Meta is feature-gated — where it is not enabled, your approval is recorded and nothing is sent to Meta. Every action is logged and reversible, and you can revoke access anytime.
How is this different from Ads Manager?
Ads Manager shows you what happened. Sentrum tells you why it happened — breaking down performance shifts into CPM, CTR, CVR, mix, and creative drivers, with actionable recommendations tied to the cause.
What are AI credits and do they expire?
Each plan includes a monthly credit allowance for AI actions (Starter 400, Pro 1,500, Agency 5,000). Your included credits reset each month; any top-off credits you buy never expire.
Can I add more team members?
Starter and Pro plans include 1 seat. Agency includes 5 seats. Enterprise offers unlimited seats. There is no self-serve per-seat add-on — if you need more seats than your plan includes, get in touch and we will work it out with you.
Do you offer refunds?
Full refund within 30 days on your first subscription — one per customer; refunding ends access, and unused top-off credits come back with you (already-used ones don’t).