Data Deletion
How to request deletion of your data
Your Data Rights
You have the right to request deletion of your personal data and advertising data stored in SENTRUM at any time. We comply with GDPR, CCPA, and other applicable data protection regulations.
What Data We Store
When you use SENTRUM, we store:
- Account data: Email, name, workspace settings
- OAuth tokens: Encrypted Meta access tokens
- Advertising data: Campaign, ad set, and ad performance metrics synced from Meta
- Generated insights: AI-generated analyses and reports
- Usage logs: Feature usage and interaction data
How to Request Data Deletion
Option 1: Self-Service (Recommended)
- Log in to your SENTRUM account
- Go to Settings → Account
- Click "Delete Account"
- Confirm deletion
This immediately disconnects your Meta account and queues all data for deletion.
Option 2: Email Request
Send an email to privacy@sentrum.app with:
- Subject line: "Data Deletion Request"
- The email address associated with your account
- Your workspace name (if applicable)
Option 3: Meta Privacy Settings
You can also revoke SENTRUM's access from Meta directly:
- Go to Meta Business Integrations
- Find SENTRUM in the list
- Click "Remove"
This revokes our access. To also delete stored data, please use Option 1 or 2.
Deletion Timeline
| Data Type | Deletion Timeline |
|---|---|
| OAuth tokens | Immediately revoked |
| Account data | Within 7 days |
| Advertising data | Within 30 days |
| Generated insights | Within 30 days |
| Backup systems | Within 90 days |
What Happens After Deletion
- Your account will be permanently deleted and cannot be recovered
- All synced advertising data will be removed from our systems
- Any active subscription will be cancelled (no refund for partial periods)
- You will receive a confirmation email when deletion is complete
Data We May Retain
We may retain certain data as required by law or for legitimate business purposes:
- Transaction records (for tax and accounting purposes)
- Anonymized, aggregated analytics data
- Records required for legal compliance
Questions?
If you have questions about data deletion or your privacy rights, contact us at:
privacy@sentrum.app
We typically respond within 2 business days.